Privacy Policy

Last updated:

Privacy Policy

Last updated: 2026-03-30

TemsSoft B.V. ("tems.ai", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and protect information in connection with our services.

1. Who We Are

TemsSoft B.V. is a company registered in the Netherlands, providing AI-powered software solutions for capturing, structuring, and improving operational knowledge.

If you have any questions, you can contact us at: Email: welcome@tems.ai

2. Scope of This Policy

This Privacy Policy applies to:

  • our website
  • our applications (mobile and web)
  • our platform and related services

This policy applies to users, customers, and visitors.

3. Categories of Data We Collect

We may collect and process the following types of data:

3.1 Account and Contact Data

  • Name
  • Email address
  • Organization details
  • Role and permissions

3.2 Usage Data

  • Interaction with the platform
  • Logs and activity data
  • Device and system information

3.3 Content Data

  • Videos, images, audio recordings
  • Documents and text inputs
  • Operational procedures and instructions

3.4 Technical Data

  • IP address
  • Browser type
  • Device identifiers

4. How We Use Data

We process data for the following purposes:

  • to provide, operate, and maintain the Service
  • to authenticate users and manage access
  • to process and structure uploaded content
  • to improve system performance and user experience
  • to develop and enhance machine learning and AI capabilities
  • to ensure security, prevent fraud, and maintain integrity
  • to comply with legal obligations

5. Legal Basis for Processing

We process personal data under the following legal bases:

  • performance of a contract
  • legitimate interests (e.g., improving services, security)
  • compliance with legal obligations
  • consent (where applicable)

6. Use of Aggregated and Anonymized Data

We may process data in an aggregated and anonymized form for the purposes of:

  • improving our services
  • developing new features
  • enhancing machine learning and AI models
  • generating statistical insights and benchmarks

Such data is processed in a manner that ensures it does not identify, and cannot reasonably be used to identify, any individual, organization, or specific operational environment.

We may use and share these aggregated insights with third parties, including for research, benchmarking, industry analysis, and commercial purposes.

7. Data Protection and Anonymization

We implement appropriate technical and organizational measures to ensure that:

  • anonymized data cannot be re-identified
  • personal data is protected against unauthorized access
  • sensitive and proprietary information is safeguarded

We do not intentionally use data in a way that would compromise confidentiality, trade secrets, or customer-sensitive information.

8. Data Sharing

We may share data with:

8.1 Service Providers

  • cloud infrastructure providers
  • analytics tools
  • authentication providers

8.2 Legal Authorities

Where required by law or legal process.

8.3 Business Transfers

In case of merger, acquisition, or restructuring.

9. International Data Transfers

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • equivalent legal mechanisms

10. Data Retention

We retain data only as long as necessary to:

  • provide the Service
  • comply with legal obligations
  • resolve disputes
  • enforce agreements

Customers may request deletion of their data subject to contractual and legal limitations.

11. Security

We implement industry-standard security measures, including:

  • encryption in transit and at rest
  • access control and authentication mechanisms
  • monitoring and logging

However, no system is completely secure.

12. Your Rights

Under the General Data Protection Regulation, you have the right to:

  • access your data
  • correct inaccurate data
  • request deletion
  • restrict processing
  • object to processing
  • data portability

Requests can be sent to: welcome@tems.ai

13. Cookies and Tracking

We may use cookies and similar technologies to:

  • improve user experience
  • analyze usage
  • ensure security

You can control cookies via your browser settings.

14. Children's Data

Our services are not intended for children under 16, and we do not knowingly collect such data.

15. Contractual Variations

For certain customers, including enterprise clients, data processing terms may be further defined, restricted, or modified through separate agreements, including:

  • Data Processing Agreements (DPAs)
  • Master Service Agreements (MSAs)
  • enterprise-specific contracts

In the event of any conflict between this Privacy Policy and such agreements, the terms of the applicable agreement shall prevail.

16. Customer Control and Customization

Customers may request additional limitations on the use of their data, including:

  • exclusion from aggregated analytics
  • restrictions on model training usage

Such limitations may be implemented subject to contractual agreement.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised "Last updated" date.

18. Contact

If you have questions about this Privacy Policy or your data, contact us at:

Email: welcome@tems.ai