Terms of Service

Last updated:

Terms of Service

Last updated: 2026-03-30

These Terms of Service ("Terms") govern your access to and use of the tems.ai platform, website, APIs, and related services (the "Service"), provided by TemsSoft B.V. ("tems.ai", "we", "us", or "our").

By accessing or using the Service, you agree to these Terms.

1. Company Information

TemsSoft B.V. The Netherlands

Contact: welcome@tems.ai

2. Acceptance of Terms

By accessing or using the Service, you confirm that:

  • you are authorized to act on behalf of your organization (if applicable)
  • you agree to these Terms
  • you will comply with applicable laws and regulations

3. Description of Service

tems.ai provides AI-powered tools for:

  • capturing operational knowledge
  • processing video, audio, and documents
  • generating structured guides, instructions, and workflows
  • supporting operational training and performance

We may modify or update the Service at any time.

4. Accounts and Access

You are responsible for:

  • maintaining account credentials
  • ensuring authorized use
  • all activities under your account

We may suspend or restrict access in case of misuse, security risks, or violations.

5. Acceptable Use and Restrictions

You agree to use the Service only for lawful and legitimate business purposes.

You must not:

5.1 Illegal and Harmful Activities

  • engage in unlawful activity
  • promote violence, discrimination, or illegal conduct
  • distribute harmful, abusive, or deceptive content

5.2 Prohibited Instructions

  • create or distribute instructions for illegal activities, including:
    • weapons
    • drugs
    • hacking or unauthorized access

5.3 Confidential and Sensitive Information

  • upload:
    • classified information
    • state secrets
    • confidential data without authorization

You are responsible for ensuring lawful use of data.

5.4 Restricted Use Cases

The Service may not be used for:

  • military or intelligence purposes
  • unlawful surveillance
  • high-risk environments where failure may cause harm

Such use may require a separate written agreement.

5.5 Security and Platform Integrity

You must not:

  • attempt unauthorized access to any system, account, or data
  • interfere with or disrupt the Service
  • introduce malware, viruses, or harmful code
  • perform denial-of-service attacks or similar actions

5.6 Reverse Engineering and Platform Misuse

You must not:

  • reverse engineer, decompile, disassemble, or attempt to derive source code of the Service
  • attempt to extract models, algorithms, prompts, or system logic
  • bypass or attempt to bypass security mechanisms
  • probe, scan, or test vulnerabilities of the Service

5.7 API Usage Restrictions

You must not:

  • access or use our APIs without prior written authorization
  • use unauthorized integrations or automated access methods
  • exceed permitted usage limits
  • attempt to replicate or compete with the Service using API outputs

5.8 Scraping and Data Extraction

You must not:

  • scrape, crawl, or systematically extract data from the Service or website
  • use bots, spiders, or automated tools without permission
  • copy or mirror content, datasets, or system outputs

5.9 Intellectual Property and Identity

You must not:

  • infringe intellectual property rights
  • impersonate individuals or organizations
  • provide false identity information

5.10 Privacy and Data Protection

You must not:

  • process personal data without a valid legal basis
  • violate applicable data protection laws, including the General Data Protection Regulation

5.11 AI-Specific Restrictions

You must not:

  • generate misleading AI content without disclosure
  • rely solely on AI output for critical decisions
  • use the Service to train competing AI systems without authorization

5.12 Enforcement

We reserve the right to:

  • suspend or terminate access
  • remove content
  • investigate violations

6. Subscription, Fees, and Billing

6.1 Subscription Model

The Service is offered via subscription, including:

  • organization-based plans
  • per-user pricing
  • usage-based limits

6.2 Billing

  • fees are billed in advance
  • subscriptions are typically annual
  • payment must be made on time

Failure to pay may result in suspension.

6.3 Renewal

Subscriptions automatically renew unless canceled in advance.

6.4 No Refunds

Fees are non-refundable except where required by law or agreed in writing.

7. Data Processing and Storage

By using the Service:

  • data may be processed in cloud systems
  • AI and machine learning systems may be applied
  • third-party providers may be involved

Processing is governed by our Privacy Policy.

8. User-Generated Content

You retain ownership of your content.

You grant TemsSoft B.V. a license to:

  • host, store, process, and analyze content
  • provide and improve the Service

Aggregated and Anonymized Data Use

We may process content in aggregated and anonymized form to:

  • improve services
  • train AI models
  • generate insights and benchmarks

Such data cannot identify users or organizations.

We may use and share such insights for research, analytics, and commercial purposes.

9. Intellectual Property

All rights to the Service remain with TemsSoft B.V.

You receive a limited license to use the Service.

10. Privacy and Data Protection

We process personal data in accordance with the General Data Protection Regulation.

11. Third-Party Services

We are not responsible for third-party services.

12. Service Availability

No guarantee of uninterrupted service.

13. Limitation of Liability

Service is provided "as is". Liability is limited to fees paid.

14. Termination and Subscription Terms

  • subscriptions continue until the end of the billing period
  • early termination does not guarantee refunds

We may terminate for violations or non-payment.

15. Indemnification

You indemnify us against claims from your use or content.

16. Governing Law

Laws of the Netherlands apply.

17. Contractual Variations

Enterprise agreements (MSA, DPA) may override these Terms.

18. Customer Control

Additional data restrictions may be agreed in writing.

19. Changes to Terms

We may update these Terms.

20. Contact

Email: welcome@tems.ai